Refund policy

Refund & Return Policy

If something's not right, here's how we handle it.

Return window: Returns on eligible items must be requested within 7 days of delivery.

Grooming products (beard oil, beard balm, pomade): Unopened, unused grooming products can be returned within 7 days of delivery. We can't accept returns on anything opened or used. Nobody wants a secondhand beard balm.

Hats and apparel: Hats and other apparel can be returned within 7 days of delivery, as long as they haven't been worn or washed.

Handmade and special order items: All one-off, custom/handmade items or special orders, are final sale. No returns or refunds.

Return shipping: For returns of unopened grooming products or apparel, the buyer pays return shipping. If we messed up and sent you the wrong item, we'll cover return shipping or refund you. 

Damaged or lost orders: If your order arrives damaged or gets lost in the mail, email hurl@beardbarf.com within 5 days of the delivery date with your order number and proof, like photos of the damage or tracking that shows it was lost. We'll send a replacement or give you a refund.

How to start a return: Email hurl@beardbarf.com with your order number before sending anything back, and we'll reply with instructions.

Refunds: Refunds are issued once we receive your returned item(s), or once we receive proof of damage or loss. Refunds go back to your original payment method, and your bank may take a few days to post it.

Questions? hurl@beardbarf.com